Abstract
The study addresses the importance of maintaining quality in the hospitality sector, highlighting its characteristics and pointing out the benefits of hospitality. This sector is adapted according to the institution's vision, therefore, improvements were presented in management, infrastructure and the role of humanization that some organizations implement. With some private hospitals in Rio de Janeiro as research field, a descriptive approach was used as a methodology based on case study and document analysis. Objective questions were asked using a Likert scale with 18 questions involving medical care, cleaning, food, accessibility, among others. 53 responses were obtained to assess the services offered to patients and to analyze their perceptions regarding the care provided by the institution and the infrastructure situation. The study aimed to assess hospitality in hospitality from the perspective of patients and other clients involved, emphasizing factors such as structure, quality of care, strategic planning and humanization.