Abstract
Faced with a competitive and increasingly demanding scenario, the challenges of health management, especially in Home health modality, are innumerable, because in addition to constant development, these services need to advance, increase performance, reduce costs to improve the final results. These incitements were stimuli that motivated the development of this study. The research objective is focused on understanding whether Lean Healthcare can be a strategy to improve home health service management associated with the development of a structured questionnaire to assess which are the main waste from the perspective of service managers. To achieve this objective, a descriptive exploratory research with a qualitative and quantitative approach was used, firstly a bibliographic review on the Lean Healthcare methodology, following the application of an assessment to company managers. As a result, it was possible to find 6 of the 8 categories of waste, classify the criticality and assign 4 principles of Lean that are impacted. In conclusion, it can be noted that the managers' reports corroborate the results of the questionnaire, enabling its validation. As a contribution this study suggests Lean Healthcare tools according to the wastes found, thus enabling a more value management to customers.